introduction

 

Browsing the website is subject to the conditions detailed in these regulations ("the regulations"). Please read the regulations carefully, as browsing the site and performing actions on it indicate your agreement to the terms contained in these regulations. Also, the site reserves the right to change the terms and conditions, from time to time, at its sole discretion and without prior notice. The date of application of the aforementioned change will be from the moment of its publication on the website.

• Samy D. website (the "Site") operated by Samy D. ("Studio Samy D."), and is also used as a sales website for the purchase of ceramic products (the "Product").

• The purchase through the site is subject to the conditions specified in these regulations.

• The mere purchase of a product on the website constitutes a declaration by the customer that he has read the instructions of this regulation, understood them and agreed to them. The regulations constitute a binding contract between you and Samy D. at the time of purchase.

• The site allows customers to buy the product conveniently, easily and safely via the Internet.

• You can purchase the product on the website at any time until the stock runs out.

• The purchase on the website is by credit card only, the transaction will be carried out after approval by the credit card company.

• The price of the product on the website includes VAT.

• Samy D. reserves the right to stop marketing and selling a product at any time, as well as deny the right to purchase on a sales site at its discretion.

 

Returns and cancellations

 

• Studio Samy D. produces all the products in the studio in Tel Aviv by hand, therefore there may be changes in colors (there is a difference between reality and the picture and a difference in color between computer and computer), slight deviations in size, texture, color or changes in the fluidity that characterize Samy D.'s designs.

• You can cancel the deal by contacting the site's customer service by phone, WhatsApp or by email. The cancellation of the deal will be valid only after receiving an email from Studio Samy D. confirming the request to cancel the deal. In case the cancellation is approved - the product must be returned to the studio where all the costs involved in returning the product will be applied to the customer. The return of the product will be done in its original packaging, together with the original invoice, and up to 30 days from the date of purchase of the product. Returning the product will only be done at the Samy D. studio in Tel Aviv and in advance coordination with the Samy D. team, if the purchase was made with a credit card, the credit will be made to the credit card on which the transaction was made less 6% of the amount of the original transaction and less the shipping fee.

• The cancellation fee for a purchase that has been made and has not yet left the Samy D. Studio for delivery is 6% of the amount of the original transaction.

• In the event of cancellation of the transaction, Samy D. will refund the customer the amount of the transaction minus 6% of the amount of the original transaction and less shipping fees.

• If the transaction is canceled after the customer has already received the product, the customer will be obliged to return the product back to Studio Samy D. in Tel Aviv by prior arrangement, this is in addition to the cancellation fee.

The transaction cancellation policy detailed above will only apply to products purchased on the website. The site will not handle the return of products purchased through another source.

 

Delivery and transportation of the product

 

• Samy D. will take care of delivering the product to the customer to the address typed by him when making the purchase on the sales site, within 7 business days if the delivery is in Israel and up to 30 business days if the delivery is to foreign country.

• Samy D. will not be responsible for any delay and/or delay in delivery and/or non-delivery, caused by force majeure and/or events beyond its control.

• The delivery of the product will be made to the address provided by the customer at the time of purchase, or the customer may pick up the product independently from Studio Samy D. by prior arrangement only.

The product price does not include the shipping cost.

customer service

• For any question or inquiry regarding the product, you can contact the Samy D. service representatives during business hours by calling 

(+972) 0547509506.

Hours of operation: Sundays - Thursdays from 10:00 a.m. to 5:00 p.m.(GMT+2)

 

Warranty and service

 

• The warranty for the product covers essential defects in the body of the product and/or its operation which were caused by the studio.

Studio Samy D performs a strict quality check on each and every product that leaves the studio, in addition there is documentation of all the products that leave the studio door to the customer's home.

• The warranty for the product is given for a period of 30 days from the date of purchase

• During the warranty period, the company will provide warranty, in case of defects in the body of the product or actions caused by the studio.

• The warranty is only valid for a customer who holds an original proof of purchase and only if the purchase was made through the Samy D. sales website store. Samy D. reserves the right to require the customer to prove that he is the original purchaser of the product.

• The sole remedy for any defective product covered under the warranty is limited to repair or replacement of the defective product. The total liability of the studio in relation to any defective product will in no case exceed the purchase price of the defective product.

• Samy D. Studio's warranty will not apply in cases where the defect in the product was caused by incorrect operation: in case the product fell from a height, from the contact of the ceramic product with an open fire, incorrect use of the item, incorrect washing in the sink and blows from the sink body.

• The studio will not be responsible for any direct or indirect damage resulting from incorrect use of the product, including any accidental, special, indirect or consequential damage - insofar as the law allows it. The customer bears the responsibility and all risks and liabilities for loss, damage and damage to his body and/or his property and/or the property and/or to the bodies of third parties, arising from the use and/or non-use of the product, except in cases where it is determined that said damage was caused due to the sole negligence of the studio.

 

Information security and privacy

 

Samy D., as well as sister companies and additional sub-factors acting on behalf of Samy D. and in accordance with the same standards, may use the information appearing in the form in order to bring you the requested information and services. This personal information will not be disclosed and will not be used for marketing purposes without permission.

• Samy D. takes common precautions in order to maintain, as much as possible, the confidentiality of the information. In cases that are beyond the control of Samy D. and/or arising from force majeure, Samy D. will not be responsible for any damage of any kind, direct or indirect, that may be caused to the customer, if this information is lost and/or used unauthorizedly.

• Samy D. undertakes not to make use of the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.

• The "Send" button implies consent to Studio Samy D. or anyone on its behalf to use this personal information in order to provide you with information about the product and additional information via email or otherwise, about services and resources related to Samy D.'s products. In addition, this personal information may be used for market research purposes.

If you wish to remove your personal information from the Samy D.'s mailing list at any time, send a removal message to samy.david.arkin@gmail.com or WhatsApp: 0547509506.

By clicking the "Send" button, I confirm with my signature the form and its conditions.

 

intellectual property

 

• All intellectual property rights in this site and sales site are the sole property of Samy D.

• Do not copy, reproduce, distribute, publish or use in any other way any information from the website and/or this sales website, unless consent has been given in advance and in writing on behalf of the company.

 

Payment methods

 

Payment can be made by credit card.

To make a payment by other means, contact us during business hours at (+972) 0547509506.

The settlement on the website is carried out by the company Upay.

After the transaction has been approved by the credit company, a receipt for the purchase of the products will be sent to the email address and/or WhatsApp number provided by the customer, if you want the receipt to a different email address, please indicate in the comments at the time of purchase.

Samy D. Studio reserves the right to refuse to fulfill an order for which the payment process has not been completed, for any reason.

 

• The interpretation and enforcement of these regulations and/or any action or conflict arising from it will be done in accordance with Israeli law only and the competent court in one of the districts of Tel Aviv-Jaffa, Jerusalem or Beer-Sheva, Israel will have exclusive jurisdiction.

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